FAQ

Frequently Asked Questions

How long will my order take?

Each item is printed to order. Production usually takes 2–7 business days, and U.S. shipping usually takes another 3–7 business days, so most orders arrive within about 5–14 business days. During the holidays, please order early. See our Shipping Policy for details.

Where do you ship?

We currently ship within the United States only. Shipping is free on U.S. orders over $100; for smaller orders, shipping costs are shown at checkout before you pay.

How do your shirts and hoodies fit?

Each product page lists the fabric and fit. Our classic tees have a standard unisex fit, our heavyweight tees have a relaxed fit, and our hoodies run true to size. Check the size chart for your style before you order:

Still not sure? Email us and we'll help you pick a size.

How are the designs printed?

We use DTG (direct-to-garment) printing, which prints the ink straight into the fabric for a soft feel and lasting detail.

How should I wash my shirt or hoodie?

To keep your print looking its best, turn the item inside out, wash it cold, and tumble dry on low or hang it to dry. Don't iron directly on the design. See our full care instructions.

What if my item arrives damaged or misprinted?

Email us within 30 days of delivery with your order number and a photo. We'll refund damaged items and send a free replacement for misprints, defects or wrong items. See our Refund Policy.

Can I return or exchange an item?

Because every piece is made just for you, we can't accept returns or exchanges for a change of mind or the wrong size, so please check the size chart before ordering (we're happy to help you choose). If your item is misprinted, defective or not what you ordered, we'll send a free replacement, and if it arrives damaged, we'll refund it. See our Refund Policy.

Can I change or cancel my order?

Orders can't be canceled or refunded once they're placed. If you need to fix your size, color or address, email us as soon as possible and we'll try to update it before production starts.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Venmo, Shop Pay, Apple Pay and Google Pay.

How can I contact you?

Email theodore@aogapparel.com or use our contact form. We reply within 1–2 business days.