Refund policy

Armor of God Refund Policy

Last Updated: 11/25/24

Thank you for shopping with Armor of God. We strive to provide you with high-quality products and customer satisfaction. If you're not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully.

1. Refund and Exchange Eligibility

  • Returns: We accept returns for products that are unused and unworn within [30 days] of the purchase date. The item must be in its original condition, with tags and packaging intact.
  • Exchanges: If you would like to exchange your item for a different size or color, you can do so within [30 days] of receiving your order. The item must be unworn and in original condition.
  • Non-Refundable Items: Some items are non-refundable, including:
    • Customized or personalized t-shirts (e.g., those with custom prints or text).
    • Sale or discounted items (unless required by law).
    • Gift cards.

2. How to Request a Refund or Exchange

To request a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Phone Number] to initiate the return or exchange process. Include your order number, the item you wish to return or exchange, and the reason for the return.

  2. Return Shipping: Once your return or exchange request is approved, we will provide you with the return shipping instructions. You will be responsible for the cost of return shipping unless the item was damaged, defective, or an error was made in fulfilling your order.

  3. Inspection: After we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund or exchange.

3. Refund Processing

  • Refund Method: If you are eligible for a refund, it will be processed to the original payment method (credit card, PayPal, etc.).
  • Processing Time: Please allow [5-10 business days] for your refund to be reflected in your account after the return is approved.
  • Shipping Fees: Shipping charges are non-refundable. If you received free shipping on your order, the actual shipping cost will be deducted from your refund.

4. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within [7 days] of receiving the product. We will provide a full refund or exchange for damaged or defective items, including shipping costs. Please provide a photo of the damage or defect when contacting us.

5. Cancellations

If you need to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we will be happy to process the cancellation. Once the order has been shipped, it will be subject to our regular return policy.

6. How to Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a return or exchange, please contact us at:

  • Email: aogllcus@gmail.com
  • Phone: 252-474-3855
  • Address: 146 Turkey Quarter Creek Rd. Cove City NC 28523